Remote Monitoring

24 x 7

Hours

9am-6pm

Phone

813-421-1606

Remote and Onsite Support

Have you ever heard of remote and on-site support? Essentially,

Remote & On-Site Support

Have you ever heard of remote and on-site support? Essentially, these are two services that emerged in the I.T. segment. It helps professionals in the area to develop solutions to problems with efficiency and practicality. Also, both services offer the necessary support when there are technical failures in the IT system used by the company. In this case, both approaches can solve simple and complex problems.

Given the advantages that both services provide, companies have started to hire remote and on-site support services. Here ‘s what you can expect when implementing both services in your business.

  • On-Site and Remote Support Benefits
  • Receive Real-Time Solutions
  • Accessibility
  • Immediate Access to Experts
  • Fast Response Times
  • Increase Staff Productivity
  • Save Time & Costs
  • In-Depth Monitoring

Main Differences Between On-Site and Remote Support

As mentioned before, both services can meet the client’s needs immediately. When requesting an On-site Support, technicians have more freedom and independence to work, solving I.T difficulties; Technicians don’t usually need to be supervised during a site visit.

On the other hand, Remote Support requires time to schedule an Online Appointment to remote into the client’s machine. After developing a healthy and trustworthy relationship with the client, meetings and appointments are set more often and quicker.

Remote Management and Monitoring Tool

Monitoring tools are an extremely important I.T Management Software, allowing technicians to be more precise when monitoring tickets and client requests. Monitoring Tools support both On-Site and Remote Support Requests. When Tickets are created, technicians decide on how to best approach the situation.

When remoting into client’s machine, technicians have total control, allowing them to fix software, cloud, and hardware problems. Monitoring Tools also have the capability to automate processes, monitor agentless networks, serve as antivirus and much more. It is mainly designed to minimize the disruption of business processes and downtime rate.

Which one of them should you choose?

You don’t need to choose any of them. Think IT Ai provides both On-Site and Remote Support. Allowing us to have a more precise and focused control over your operational challenges. We proactively track and resolve IT issues through emergency visits for critical issues that interrupt normal business operations. Our help desk is fully staffed during standard business hours to ensure there is coverage, and technicians are ready to answer customer calls.

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top

APC XU1K3LLXXRCC

– Main Input Voltage 120 V
– Main Output Voltage 120 V
– Rated power in W 1300 W
– Rated power in VA 1300 VA
– Output connector type Hard Wire 3-wire (H N + E) 1
– Battery Type: External battery system

Alpha FXM-HP2000

– 2000W/VA UPS designed to operate in extreme environments and provide maximum flexibility
– Advanced next-generation control and monitoring platform with high resolution color touchscreen LCD display with advanced local UI
– Built-in data loggers to monitor performance logs, user configurable alarms and advanced equation editing for custom data and actions
– Integrated USB host for local firmware upgrades, configuration updates, backup, restoration and cloning
– Wide range Automatic Voltage Regulation (AVR) lengthens battery life by providing protection without transferring to backup mode during voltage surge or sag
– Independently programmable control and reporting dry contacts allow monitoring and controlling of key functions

Alpha FXM-HP1100

– 1100W/VA UPS designed to operate in extreme environments and provide maximum flexibility
– Advanced next-generation control and monitoring platform with high resolution color touchscreen LCD display with advanced local UI
– Built-in data loggers to monitor performance logs, user configurable alarms and advanced equation editing for custom data and actions
– Integrated USB host for local firmware upgrades, configuration updates, backup, restoration and cloning
– Wide range Automatic Voltage Regulation (AVR) lengthens battery life by providing protection without transferring to backup mode during voltage surge or sag
– Independently programmable control and reporting dry contacts allow monitoring and controlling of key functions

Advantech EK17700 Series

– Certifications for NEMA TS2 in Traffic Management, L508 in Control Panel and EN50121-4 in Wayside Traffic Control
– Wide temperature range, -40 to 75°C
– Radiated/conducted noise protection, EMC Level 3
– Overload current protection and power-fail relay
– MTBF: 858,835 hours

Extreme ISW 8GbP, 4-SFP

ExtremeSwitching™ Industrial Ethernet Switches
– Store and forward, L2 wire-speed/non-blocking switching engine
– 10/100 Mbps or 10/100/1000 Mbps depending on model
– IEEE 802.3af and IEEE 802.3at on POE enabled ports
– MDI/MDIX Auto-Crossover
– 100FX SFP and 100/1000BaseX SFP Transceiver
– Port Security — IP and MAC-based access control, IEEE 802.1X authentication Network Access Control, RADIUS, and TACACS+ AAA (Authentication, Accounting and Authorization)

MOXA EDS Series

Industrial
Switches, managed/unmanaged, 5/8/9/28-port options 

If you are interested, please contact us for more information. 

Cisco IE3000

The Cisco IE 3000 Series is an ideal product for Industrial Ethernet applications, including factory automation, energy and process control, and Intelligent Transportation Systems (ITSs).
– Design for Industrial Ethernet applications, including extended environmental, shock/vibration, and surge ratings; a complete set of power input options; convection cooling; and DIN-rail or 19” rack mounting
– Support for Power over Ethernet (PoE) up to 15.4W per port
– Support for Power over Ethernet Plus (PoE+) for the PoE+ capable devices up to 30W per port
– Easy setup and management using Cisco DNATM Center software and the Cisco Device Manager web interface and supporting tools, including Cisco Network Assistant (CNA) and Cisco Prime LMS 4.2
– Easy switch replacement using removable memory, allowing the user to replace a switch without having to reconfigure

MOXA NPort 6000 Series

 –  Secure data access modes, including Secure Real COM, Secure TCP Server, Secure TCP Client, and Secure Pair Connection
 – Versatile socket-operating modes, including TCP Server, TCP Client, UDP, and Real COM driver
 – port-buffering function to prevent loss of serial data when communication is disrupted
 – Enhanced remote configuration with HTTPS and SSH
 – Definable multi-user account management
 – high Secure mode is supported to disable less Secure protocols and cipher suites as well as enforce the longest key length for data encryptions
-Port speeds of up to 921.6 kbps
-Redundant Ethernet Ring capability (STP, RSTP, Turbo Ring, and Turbo Ring 2)
 – Any baudrate feature for easy configuration for custom baudrates

Digi Portserver TS Hcc Mei

Serial-to-Ethernet connectivity for traffic management applications requiring extended vibration, temperature and moisture tolerance
– Robust, hardened model with extended temperature 
tolerance (-35° C to +74° C)
– Class 1, Division 2 rated
– NEMA TS 2 compliant
– Conformal coated circuit board
– Ships in “Latency Mode & TCP Keep-Alive” setting
– Screw terminal power connector
– 2- and 4-port models for application flexibility 
– RS-232/422/485 switch-selectable on all ports
– RealPort for COM or TTY port control and management

Advantech VLINK VES Series

Models                  Specifications for series 

BB-VESR901– Ethernet enable RS-232/422/485 serial devices
BB-VESR902D– Direct IP, virtual COM port or paired mode
BB-VESR902T– Industrial 10 to 48 VDC input power (power supply required,
 not included, sold separately)
 – Wide operating temperature (-40 to +80 °C)
 – UL Class 1/Division 2

Advantech IMC-3501-SE-A

Mini Hardened Media Converter, 100Mbps, Single mode 1310nm, LFPT, 40km, SC
– Centralized powered IMC-318I chassis
– Supports Link Fault Pass Through (LFPT)
– IEEE802.3af compliant (IMC-350I series as PoE-PD)
– Industrial grade design that supports an extended operating temperature(IMC-350I series)
– Metal enclosure with compact size

Axis Communications Q1798-LE

(01702-001)  
4K without compromise
– 4K / 10 MP resolutions 
– Ultra-high light-sensitive 4/3″ sensor 
– 12 – 48 mm Canon lens
– Lightfinder 2.0
  – Zipstream with support for H.264/H.265