Remote & On-Site Support
Remote Vs. On-Site Support – What is the Best Option?
Every business is unique, and their technology needs are as varied as the businesses, themselves. But usually all businesses face high pressure to be operationally-efficient, while working with tighter budgets to keep consumer costs lower.
To support your operational challenges, Think IT Ai supplies service options from remote support, to on-site technicians, or a combination of the two, to discover the best option(s) for your business.
Our standard Managed IT Services package is a combination of remote support and complementary on-site support, to proactively track and resolve IT issues through emergency visits for critical issues that interrupt normal business operations.
Remote Support
Remote support, aka Helpdesk, is effective for companies that require less IT strategy, but more dependable, available IT support.
Think IT Ai co-manages Helpdesk for larger companies to relinquish these responsibilities from internal personnel so they can focus on their jobs, rather than addressing a constant barrage of tickets.
On-Site Support
Every company has technical demands that need to be met. Think IT Ai helps businesses with:
- Scheduled proactive maintenance
- Active directory & exchange management
- Virtual Chief Information Officer (vCIO) / IT strategy
- Backup recovery and disaster planning
- IT consulting
- Managed security
- Managed IT plan for servers and computers
Contact Info
Have a technical question? Need consultation or IT service, reach out to us and we are happy help
- (813) 421-1606
- sales@thinkitai.com
- Mon - Friday: 9am - 6pm