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813-421-1606

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Remote & On-Site Support

Remote Vs. On-Site Support – What is the Best Option?

Every business is unique, and its technology needs are as varied as the businesses, themselves. But usually, all businesses face high pressure to be operationally efficient, while working with tighter budgets to keep consumer costs lower.

To support your operational challenges, Think IT Ai supplies service options from remote support, to on-site technicians, or a combination of the two, to discover the best option(s) for your business.
Our standard Managed IT Services package is a combination of remote support and complementary on-site support, to proactively track and resolve IT issues through emergency visits for critical issues that interrupt normal business operations.

Remote Support

Remote support, aka Helpdesk, is effective for companies that require less IT strategy, but more dependable, available IT support.
Think IT Ai co-manages Helpdesk for larger companies to relinquish these responsibilities from internal personnel so they can focus on their jobs, rather than addressing a constant barrage of tickets.
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On-Site Support

Every company has technical demands that need to be met. Think IT Ai helps businesses with:
  • Scheduled proactive maintenance
  • Active directory & exchange management
  • Virtual Chief Information Officer (vCIO) / IT strategy
  • Backup recovery and disaster planning
  • IT consulting
  • Managed security
  • Managed IT plan for servers and computers
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Have a technical question? Need consultation or IT service, reach out to us and we are happy help
We value our people, encourage their development and reward their performance.

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  • 24 x 7
  • 9am-6pm
  • 813-421-1606

APC XU1K3LLXXRCC

– Main Input Voltage 120 V
– Main Output Voltage 120 V
– Rated power in W 1300 W
– Rated power in VA 1300 VA
– Output connector type Hard Wire 3-wire (H N + E) 1
– Battery Type: External battery system

Alpha FXM-HP2000

– 2000W/VA UPS designed to operate in extreme environments and provide maximum flexibility
– Advanced next-generation control and monitoring platform with high resolution color touchscreen LCD display with advanced local UI
– Built-in data loggers to monitor performance logs, user configurable alarms and advanced equation editing for custom data and actions
– Integrated USB host for local firmware upgrades, configuration updates, backup, restoration and cloning
– Wide range Automatic Voltage Regulation (AVR) lengthens battery life by providing protection without transferring to backup mode during voltage surge or sag
– Independently programmable control and reporting dry contacts allow monitoring and controlling of key functions

Alpha FXM-HP1100

– 1100W/VA UPS designed to operate in extreme environments and provide maximum flexibility
– Advanced next-generation control and monitoring platform with high resolution color touchscreen LCD display with advanced local UI
– Built-in data loggers to monitor performance logs, user configurable alarms and advanced equation editing for custom data and actions
– Integrated USB host for local firmware upgrades, configuration updates, backup, restoration and cloning
– Wide range Automatic Voltage Regulation (AVR) lengthens battery life by providing protection without transferring to backup mode during voltage surge or sag
– Independently programmable control and reporting dry contacts allow monitoring and controlling of key functions

Advantech EK17700 Series

– Certifications for NEMA TS2 in Traffic Management, L508 in Control Panel and EN50121-4 in Wayside Traffic Control
– Wide temperature range, -40 to 75°C
– Radiated/conducted noise protection, EMC Level 3
– Overload current protection and power-fail relay
– MTBF: 858,835 hours

Extreme ISW 8GbP, 4-SFP

ExtremeSwitching™ Industrial Ethernet Switches
– Store and forward, L2 wire-speed/non-blocking switching engine
– 10/100 Mbps or 10/100/1000 Mbps depending on model
– IEEE 802.3af and IEEE 802.3at on POE enabled ports
– MDI/MDIX Auto-Crossover
– 100FX SFP and 100/1000BaseX SFP Transceiver
– Port Security — IP and MAC-based access control, IEEE 802.1X authentication Network Access Control, RADIUS, and TACACS+ AAA (Authentication, Accounting and Authorization)

MOXA EDS Series

Industrial
Switches, managed/unmanaged, 5/8/9/28-port options 

If you are interested, please contact us for more information. 

Cisco IE3000

The Cisco IE 3000 Series is an ideal product for Industrial Ethernet applications, including factory automation, energy and process control, and Intelligent Transportation Systems (ITSs).
– Design for Industrial Ethernet applications, including extended environmental, shock/vibration, and surge ratings; a complete set of power input options; convection cooling; and DIN-rail or 19” rack mounting
– Support for Power over Ethernet (PoE) up to 15.4W per port
– Support for Power over Ethernet Plus (PoE+) for the PoE+ capable devices up to 30W per port
– Easy setup and management using Cisco DNATM Center software and the Cisco Device Manager web interface and supporting tools, including Cisco Network Assistant (CNA) and Cisco Prime LMS 4.2
– Easy switch replacement using removable memory, allowing the user to replace a switch without having to reconfigure

MOXA NPort 6000 Series

 –  Secure data access modes, including Secure Real COM, Secure TCP Server, Secure TCP Client, and Secure Pair Connection
 – Versatile socket-operating modes, including TCP Server, TCP Client, UDP, and Real COM driver
 – port-buffering function to prevent loss of serial data when communication is disrupted
 – Enhanced remote configuration with HTTPS and SSH
 – Definable multi-user account management
 – high Secure mode is supported to disable less Secure protocols and cipher suites as well as enforce the longest key length for data encryptions
-Port speeds of up to 921.6 kbps
-Redundant Ethernet Ring capability (STP, RSTP, Turbo Ring, and Turbo Ring 2)
 – Any baudrate feature for easy configuration for custom baudrates

Digi Portserver TS Hcc Mei

Serial-to-Ethernet connectivity for traffic management applications requiring extended vibration, temperature and moisture tolerance
– Robust, hardened model with extended temperature 
tolerance (-35° C to +74° C)
– Class 1, Division 2 rated
– NEMA TS 2 compliant
– Conformal coated circuit board
– Ships in “Latency Mode & TCP Keep-Alive” setting
– Screw terminal power connector
– 2- and 4-port models for application flexibility 
– RS-232/422/485 switch-selectable on all ports
– RealPort for COM or TTY port control and management

Advantech VLINK VES Series

Models                  Specifications for series 

BB-VESR901– Ethernet enable RS-232/422/485 serial devices
BB-VESR902D– Direct IP, virtual COM port or paired mode
BB-VESR902T– Industrial 10 to 48 VDC input power (power supply required,
 not included, sold separately)
 – Wide operating temperature (-40 to +80 °C)
 – UL Class 1/Division 2

Advantech IMC-3501-SE-A

Mini Hardened Media Converter, 100Mbps, Single mode 1310nm, LFPT, 40km, SC
– Centralized powered IMC-318I chassis
– Supports Link Fault Pass Through (LFPT)
– IEEE802.3af compliant (IMC-350I series as PoE-PD)
– Industrial grade design that supports an extended operating temperature(IMC-350I series)
– Metal enclosure with compact size

Axis Communications Q1798-LE

(01702-001)  
4K without compromise
– 4K / 10 MP resolutions 
– Ultra-high light-sensitive 4/3″ sensor 
– 12 – 48 mm Canon lens
– Lightfinder 2.0
  – Zipstream with support for H.264/H.265